ion77 Casino & Sportsbook Data Care

This page describes what we collect when you use ion77 and how we keep that data protected. We believe transparency about your personal information is essential to trust. Whether you access our platform on mobile or desktop, our approach to privacy remains the same: we collect only what we need, we process it securely, and we respect your rights under applicable law.

We at ion77 operate an online gaming and sportsbook service available where local law permits. Our players come from many regions, and many of you reach us through mobile devices — phones and tablets dominate our traffic. This policy covers all of these access methods.

Your privacy is not negotiable. We use industry-standard encryption, limit access to your data, and never sell your information to advertisers or data brokers. Read on to learn exactly how we handle your account details, payment records, and behaviour on our platform.

What We Collect and Why

When you open an account on ion77, we ask for your email, full name, date of birth, and a phone number. These details let us verify your identity, comply with anti-money-laundering rules, and contact you if there is a problem with your account. We also collect your residential address to confirm your jurisdiction — this is a legal requirement, not optional.

Once you deposit money, we record your payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we store the transaction ID and amount, but not your full payment credentials. Your bank details are encrypted and held only as long as needed to process your withdrawal. We never store your credit-card number in full; only the last four digits appear in your account history.

We collect your behaviour on our platform too: which games you play, how long you stay logged in, which football matches you view on Liga 1 or Piala AFF, and what you wager. This data helps us improve your experience, detect fraud, and follow gaming regulations. We also note your IP address and device type so we can prevent unauthorized access and spot suspicious patterns.

How We Use Your Data

We use your information for several lawful purposes. First, we verify your identity through our know-your-customer (KYC) process — you provide a government ID or passport, and we check it against databases to confirm you are who you claim. This protects both you and us from fraud.

Second, we process your deposits and withdrawals. When you request a payout, we match your account to your payment method and send the funds. This requires us to hold your banking details securely until the transaction completes.

Fourth, we send you updates about your account, new games, and promotional offers — but only if you have opted in. You can unsubscribe from marketing emails at any time via the link in the email or by updating your preferences in your account settings.

Third-Party Processors and Data Sharing

We do not sell your data, but we do share it with trusted partners who help us run ion77. Our payment processors — the companies that handle e-wallet, mobile banking, and local payment transactions — receive your payment details solely to complete deposits and withdrawals. Our hosting provider, based outside Indonesia, stores our servers and databases; your data may sit on servers in other countries, subject to that country's data-protection laws.

We also share minimal information with our anti-fraud service, which checks transactions against known scam patterns. If we suspect illegal activity, we may disclose information to law enforcement or gaming regulators as required by law.

All processors sign data-protection agreements that bind them to the same security standards we follow. They cannot use your data for their own purposes and must delete it once the service ends.

Cookies and Tracking

We use cookies — small files stored on your device — to remember your login, keep you signed in, and track your preferences. Essential cookies are mandatory; we cannot run ion77 without them. Optional cookies let us see how you navigate our site and which games you favour, so we can make the platform faster and more intuitive.

You can manage cookies in your browser settings. If you disable all cookies, some features of ion77 may not work — for example, you may have to log in every time you visit.

Your Rights

Under data-protection law in many jurisdictions, you have the right to:

• Access your dataask us what information we hold about you.
• Correct your dataif your name or address is wrong, we will fix it.
• Delete your datain some cases, you can ask us to erase your information (though we may retain it for legal compliance).
• Restrict processingyou can limit how we use your data in certain circumstances.
• Withdraw consentif we rely on your permission, you can revoke it for marketing emails and optional analytics.

To exercise any of these rights, contact our support team using the details below. We will respond within 30 days, or sooner if possible.

Account Security and Retention

We at ion77 protect your account with two-factor authentication (2FA) — a second verification step beyond your password. We encourage you to enable it on your account settings page. We also encrypt all data in transit using SSL/TLS, the same technology banks use.

We keep your data as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. Marketing preferences and cookies are deleted sooner — typically within 30 days — unless you ask us to keep them.

Changes to This Policy

We may update this privacy policy from time to time. If we make changes that affect how we use your data, we will notify you by email or display a notice on our website at least 30 days in advance. Your continued use of ion77 after the change means you accept the new terms.

Contact ion77

If you have questions about our privacy practices, want to request your data, or believe we have mishandled your information, please contact our support team:

• Email: [email protected]
• Response window: We aim to reply within two business days. During major holidays such as Idul Fitri or Imlek, response may take slightly longer.
• Available languages: English and Bahasa Indonesia

We take data breaches seriously. If we discover that your personal information has been compromised, we will notify you without undue delay and inform you of steps we are taking to secure our systems.

Our services are available only where applicable law permits. You are responsible for verifying that access to and use of ion77 complies with your jurisdiction's laws.